FAQ

Please contact us within 7 days of delivery and include:
• A photo of the damage
• The packaging
• The shipping label with your name and address clearly visible

This allows us to assess the issue and raise it with the shipping carrier or printing partner.
After reviewing the details, we’ll offer a fair resolution — this may include a free replacement, refund, or another agreed solution.

All our prints and frames are made to order, so we are unable to accept returns for change of mind.
Please make sure you’re happy with your design, size and details before placing the order.

Refunds are only offered in the case of printing errors or quality issues, or in rare, exceptional circumstances.
We do not offer refunds for shipping-related issues (delays or damage), but a free replacement may be offered depending on the case.

Once the item has been dispatched, we no longer have control over shipping carriers.
Delays can happen due to customs, holidays, or other external factors.
Refunds will only be issued if the carrier declares the item as lost. Otherwise, we’ll work with you to find a fair solution.

Please keep in mind that all shipping estimates are approximate and not guaranteed — especially during busy periods.

We always aim for the highest quality, but if there’s a problem with your print (blurry image, off-centre, print defect), please message us with photos and we’ll be happy to issue a refund or free replacement.

However, please note that colours may vary slightly between screen and print due to device settings and paper type. This is a natural variation and does not qualify for a return or refund.

Please double-check your shipping details before placing the order.
We cannot offer refunds or free replacements for incorrect addresses or unclaimed parcels.

If your item is returned to us due to an incomplete or incorrect address, we can resend it to the correct one, but you will need to cover reprint and shipping costs.

Cancellations are only possible before the order is printed or shipped.
If your order is already in the print queue, we may not be able to cancel it, even if tracking hasn’t updated yet.

Please note: Delivery estimates do not account for seasonal delays in December.
Orders placed after December 7 may arrive after Christmas depending on your location and the carrier.

We do not ship replacements while the original is still in transit, as it often causes confusion and additional costs.

Please only order during this time if you’re flexible with potential delays.

During peak times (holidays, sales, etc.), production and delivery times may vary.
The estimated delivery dates shown at checkout are based on past performance, but not guaranteed. Please allow a few extra days beyond the estimate before contacting us.